ONLINE INDIVIDUAL COACHING TERMS
These Online Individual Coaching Terms (the “Terms”), together with any and all other documents referred to herein, set out the terms under which Angela Sorensen (Angie S) (“AS/I”) will provide one-to-one coaching to you, via video call. You will be required to accept these Terms before booking a coaching session, so please read carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your booking of a session.
This website (http://www.angie-s.com) is owned and operated by Retrogarden Ltd, a company incorporated and registered in England and Wales with company number 09140562, whose registered office is at Kemp House, 152 City Road, London EC1V 2NX (“we/us/our”). (Use of our site is subject to our Website Terms and Conditions of Use)
YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS:
1. Coaching Services
a. AS offers private individual online -minute coaching sessions intended to help women develop healthier skincare, eating and lifestyle habits, raise awareness and increase health and hygiene (“Sessions”).
b. Unless otherwise agreed between us, AS is not responsible for obtaining or providing any equipment, materials or other items that you need for or in connection with any Session. You are responsible for making all arrangements necessary to attend any Session via video call.
2. Booking, Timing and Cancellation of Sessions
a. Any time/date slot for a Session is subject to availability. Only once we have confirmed your requested booking and you have paid for it in advance will there be a binding contract between us on these Terms.
b. We expect you to be ready for a Session at the scheduled start time. If you are not ready to start a Session at its scheduled start time, we will not extend the length of the Session beyond its scheduled finishing time unless we specifically agree to do so. We will consider a Session cancelled by you if you do not show up within 10 minutes after the scheduled start time of the Session (and you fail to notify us) or if you do not attend at all. If we treat the Session as cancelled in any such case, we reserve the right to keep your payment for it.
c. We reserve the right to request that you book any Session as part of a regular series of Sessions. Where this is the case, we will inform you before booking about the number of Sessions which are required to make up any such series.
d. Appointments may be cancelled or rescheduled by either you or us provided 24 hours’ notice is given. If you cancel a Session (or series of Sessions) with less than 24 hours’ notice, we reserve the right to retain the Fee paid for that Session (as set out in section 3 below).
e. If you fail to attend or reschedule a Session without giving the notice required under section 2(d), you will lose the Session, and we will not refund any payment you have made for it.
f. AS may cancel a booked Session at any time before its time/date slot if AS is not available to provide that Session for you on the date and at the time agreed. If we cancel a Session in such circumstances either we will refund to you in full the payment that you have made to us for that Session or, if when we cancel you ask to rebook for a later substitute Session and in our discretion we decide to accept that requested substitute booking, we will instead keep the Fee as payment for the substitute Session.
g. AS may immediately terminate a Session if your conduct is in her reasonable opinion unacceptable, or if it amounts to a breach of these Terms.
3. Fees and Payment
a. Unless otherwise agreed in writing (including via email), the standard charge for each Session is £200, inclusive of any VAT that is chargeable on such amounts (the “Fee”).
b. You must pay the total Fee in advance of each Session.
c. The Fee is subject to change from time to time but any increase will only apply to bookings made after we notify you of the increase; it will not apply to any Sessions previously booked and paid for.
d. Payment must be made via our payment service provider (currently Stripe) according to the details communicated to you during the payment process. By submitting payment provider information and authorising payment, you represent and warrant that you are legally authorised to provide such information.
4. Intellectual Property
Any materials and content (“Materials”) available through the Sessions are the property of Retrogarden Ltd and are protected by copyright and intellectual property laws. The materials are provided solely for your personal and non-commercial use. You may not use Materials in a manner that constitutes an infringement of our rights or that has not been authorised by us. More specifically, unless explicitly authorised in these Terms or by the owner of the Materials, you may not modify, copy, rent, sell, publish, republish, share, broadcast or otherwise transmit any such content or materials or otherwise make them available to the public without our express written consent.
5. Disclaimer and Limitation of Liability
a. The coaching is intended to provide general guidance on health, skincare, food and lifestyle habits and is provided for general information only. It is not intended to be advice on which you should rely or as a replacement for seeking in-person medical consultation or professionally-recommended diagnoses or treatment, nor is it intended to diagnose, treat, or cure, or to replace proper medical care. AS is not a licensed healthcare professional.
b. Whilst we will use best endeavours to ensure that you make satisfactory progress, results will depend on various factors, including, without limitation, number and frequency of Sessions, your attitude and existing familiarity with the subject area. Satisfactory progress cannot be guaranteed, and we make no warranty or representation that any particular result will be brought about as a result of you taking part in any Sessions. For the avoidance of doubt, we provide all Sessions only for your personal and private use/purposes and we will not be liable to you for any loss of profit, loss of business or reputation, interruption to business or for any loss of business opportunity.
6. Events Beyond Our Reasonable Control
We will not be liable for any failure or delay in performing our obligations under these Terms resulting from any cause beyond our reasonable control. In these circumstances we will try to inform you as soon as is reasonably possible, our obligations will be suspended and any time limits that we are bound by will be extended accordingly. We will inform you when that event is over and provide details of any new dates, times or availability of Sessions as necessary.
7. How We Use Your Personal Information (Data Protection)
a. Each of the above sections of these Terms should be considered separately. If any of these Terms are found to be unenforceable, invalid or illegal, the rest of these Terms will continue to have full effect. We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights.
b. These Terms shall be governed by, and construed in accordance with English Law and both parties agree to submit to the exclusive jurisdiction of the courts of England in relation to any dispute concerning these Terms.